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You will cultivate relationships with assigned clients to maintain stable and lasting relationships, understand how their needs evolve overtime and proactively propose solutions that can help them achieve their objectives.

You will work closely with the team of developers, creatives, strategists and production to create proposals and presentations that are consistent with client expectations.

Tasks and responsibilities:

  • Represent the agency and act as a point of reference for the client;
  • Manage your assigned clients autonomously;
  • Mediate customer requests and ensure client satisfaction;
  • Build long-term relationships with clients, building loyalty to the company and increasing retention;
  • Analyse and understand the real needs of clients and translate them into operational solutions that can be streamlined into presentations;
  • Supervise the drafting of quotes and contracts with the support of management and external consultants (sales, legal);
  • Present proposals to clients with the support of team members deemed appropriate;
  • Work in cooperation with the production manager to evaluate the feasibility of each project;
  • Measure the results and achievements of company objectives;
  • Prepare reports and documents on the client status;
  • Share client feedback with other business areas (production, marketing, administration).

Skills and qualifications:

  • Academic background in economics and management, or in marketing, communication;
  • Strong communication, analysis and synthesis skills;
  • Fluent knowledge of the English language;
  • Knowledge of marketing, managing and sales techniques;
  • Organisational and interpersonal skills;
  • Knowledge of customer management software (CRM);
  • Extensive experience in managing agency projects and mastery of all the themes involved in a multichannel digital marketing project;
  • Awareness of the communication and sales objectives of brands across different channels;
  • Awareness of how the organisational chart of a (multinational) brand may be structured and the strategic and sales objectives of the various contacts you'll have (Ecom, EDM, GTM, Sales, etc.);
  • Customer orientation;
  • Ability to work to objectives;
  • Flexibility;
  • Resistance to stress;
  • Problem-solving skills: anticipating and/or reacting promptly to internal and/or customer issues;
  • Ability to work cooperatively with both internal teams and customers;
  • Ability to create effective presentations;
  • Curiosity about technological developments and digital trends in the industry;
  • Willingness to travel independently within a national or international territory;
  • Confidentiality and handling of information shared with the company and clients.

Nice to have:

  • Familiarity with the Shopify ecommerce platform and the processes involved in managing it.

What we offer:

  • Contract according to your level of experience;
  • Ticket Restaurant and smart working;
  • Latest-generation MacBook Pro;
  • Training courses designed to deepen and enrich both soft skills and technical knowledge;
  • Paid overtime and accumulation of timebank hours;
  • Corporate benefits platform;
  • Internal canteen area with Foorban, refrigerators and microwaves;
  • Relaxation areas with table football, table tennis, musical instruments and Playstation 5;
  • Hybrid working mode and flexible working hours (also post-emergency COVID-19);
  • A cool Playground Welcome Kit.

Who we are

Playground is a Milan-based, independent digital agency born in 2006. We are a close-knit, multicultural team (40 people and counting) of creatives, developers, and marketers.

Our main areas of focus are:

  • Strategy;
  • Creativity;
  • Design;
  • Development and execution.

Our purpose is to make meaningful impact for our clients’ businesses – be it ambitious organizations or world-class brands like The North Face, Inter F.C, Vans, Salewa, Timberland, Superdry, and Napapijri.

We principally work with our clients’ owned media, managing their editorial plan and content production for social and paid media through videos, motion graphics, 2D/3D modeling, and animations.

Our HQ is in Cernusco sul Naviglio, Milan, reachable by the M2 Metro (green line).

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